S THE STREGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务： PRODUCT KNOWLEDGE 产品知识
Code 序号： OHSMCSC01
Objectives目：At the end of this session each trainee will be able to
培训结束位受训者应做：
1 Familiar with the hotel product knowledge
掌握饭店产品知识
2 Know how to update the product information
解补充产品知识
3 Aware the profession knowledge of catering
清楚宴会销售专业知识
Standard标准：Refer to S&P
参标准程序
Resources培训器材：Handout培训资料 Flipchart白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Discuss
讨
Prepare on Flip Chart
准备白板
Contents
课程
Question
Show WIFM(objective)
表明课学容(目标)
The importance of familiar with the hotel product
knowledge
解饭店产品知识重性
The course should be divided into three parts
课程分三部份：
1 List the hotel product
列出饭店营产品
2 Explain the service facility and additional items of each operational department
解运营部位服务容特色
提供特殊服务
3 Catering knowledge
宴会知识
4 Hotel surroundings
酒店周边环境
10min
5min
5min
50min
5min
问题
Prepare Flip Chart
准备白板
Explain
讲解
Demonstration
演式
Roll Play
角色扮演
Critique
评估
Summary
总结
Q Who can list the service items of our hotel
(Prepare a brochure of hotel)
问题：谁列出饭店服务项目
准备份饭店宣传资料
Record the answer on the flip chart
问题结果记录白板
1 Add the extra products on the flip chart (the answer) and explain the service product of each one
白板补充没提饭店服务项目次讲解项目服务具体特色
2 Explain the catering knowledge to trainees (refer to S&P)
讲解关宴会销售专业知识(根标准程序提项目)
The purpose of knowing the product knowledge is to serve the client more effective & flexible
学饭店产品知识目更灵活效客服务
How to suggest a wedding banquet
婚宴客提出 建议
After it refer to the flip chart reviewdiscussion how to use the product knowledge
演式结束白板重温讨饭店产品知识
Each trainee practice first as a guest and then as a Catering Sales associate In the roll play the Catering Sales associate should use the product knowledge to advice the client
位培训生应角色扮演中首先扮演客然宴会销售员练程中宴会销售员应运饭店产品知识客提出相应建议
First is the Catering Sales associate the client then the classmate At last will be the trainer
评估序首先宴会销售员客然事训导师
1 Ask question and have participant explain
提问请回答者解讲容
2 Summarize the point of this session
总结次课程点
5min
20min
20min
10min
Total 65min
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务： PRODUCT KNOWLEDGE 产品知识
Code 序号： OHSMCSC01
Objectives目：At the end of this session each trainee will be able to
培训结束位受训者应做：
1 Familiar with the hotel product knowledge
掌握饭店产品知识
2 Know how to update the product information
解补充产品知识
3 Aware the profession knowledge of catering
清楚宴会销售专业知识
Standard标准：Refer to S&P
参标准程序
Resources培训器材：Handout培训资料 Flipchart白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Discuss
讨
Prepare on Flip Chart
准备白板
Contents
课程
Question
Show WIFM(objective)
表明课学容(目标)
The importance of familiar with the hotel product
knowledge
解饭店产品知识重性
The course should be divided into three parts
课程分三部份：
1 List the hotel product
列出饭店营产品
2 Explain the service facility and additional items of each operational department
解运营部位服务容特色
提供特殊服务
3 Catering knowledge
宴会知识
4 Hotel surroundings
酒店周边环境
10min
5min
5min
50min
5min
问题
Prepare Flip Chart
准备白板
Explain
讲解
Demonstration
演式
Roll Play
角色扮演
Critique
评估
Summary
总结
Q Who can list the service items of our hotel
(Prepare a brochure of hotel)
问题：谁列出饭店服务项目
准备份饭店宣传资料
Record the answer on the flip chart
问题结果记录白板
1 Add the extra products on the flip chart (the answer) and explain the service product of each one
白板补充没提饭店服务项目次讲解项目服务具体特色
2 Explain the catering knowledge to trainees (refer to S&P)
讲解关宴会销售专业知识(根标准程序提项目)
The purpose of knowing the product knowledge is to serve the client more effective & flexible
学饭店产品知识目更灵活效客服务
How to suggest a wedding banquet
婚宴客提出 建议
After it refer to the flip chart reviewdiscussion how to use the product knowledge
演式结束白板重温讨饭店产品知识
Each trainee practice first as a guest and then as a Catering Sales associate In the roll play the Catering Sales associate should use the product knowledge to advice the client
位培训生应角色扮演中首先扮演客然宴会销售员练程中宴会销售员应运饭店产品知识客提出相应建议
First is the Catering Sales associate the client then the classmate At last will be the trainer
评估序首先宴会销售员客然事训导师
1 Ask question and have participant explain
提问请回答者解讲容
2 Summarize the point of this session
总结次课程点
5min
20min
20min
10min
Total 65min
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
