THE ST REGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Filing
务 存档
Code序号 RMRESA070
Objectives： At the end of this session Reservations Sales associates should know how to take responsibility in making sure that all documents reservation material correspondence and other papers are properly put away in respective files daily
目 课程结束时候预 订 部 销 售 文 员 应懂天责
天预订部种文件资料档
Standard ： Reservation Sales Agents are responsible to ensure that all documents reservation material correspondence and other office papers are protected and kept in good condition by putting them away in respective files or filing systems at the end of their shift each day All reservations material including reservations forms and billing authorizations will be filed under the reservation’s arrival date so they are easily accessible in the event of any queriesdures
标准 预 订 部 销 售 文 员 责天结束时文件预订资料
信件传真等资料规定方式存档 预 订 材 料 包 括 预 订 单 授 权 帐 单 预 订 抵 达 日 存 档 疑 问 利找
Resources Flip Chart Handout
培训器材 白板白板纸培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show WIFM (Objectives)
显示课程目
So the objectives of this session is …(Refer to Objectives of this S&P)
天堂课目：（参考标准程序）
The main content of this course should be
节课会分三部分讲解：
l Filing Procedure
存档程序
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
容
Lecture & Explanation
教学式讲解
Summary
总结
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
l All the correspondence will be filed according to the arrival date of the reservation
资料应抵达日期存档
l Filing of processed reservations will be completed daily
天受资料天存档
15 Minutes
5 Minutes
Total 25 Minutes
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Filing
务 存档
Code序号 RMRESA070
Objectives： At the end of this session Reservations Sales associates should know how to take responsibility in making sure that all documents reservation material correspondence and other papers are properly put away in respective files daily
目 课程结束时候预 订 部 销 售 文 员 应懂天责
天预订部种文件资料档
Standard ： Reservation Sales Agents are responsible to ensure that all documents reservation material correspondence and other office papers are protected and kept in good condition by putting them away in respective files or filing systems at the end of their shift each day All reservations material including reservations forms and billing authorizations will be filed under the reservation’s arrival date so they are easily accessible in the event of any queriesdures
标准 预 订 部 销 售 文 员 责天结束时文件预订资料
信件传真等资料规定方式存档 预 订 材 料 包 括 预 订 单 授 权 帐 单 预 订 抵 达 日 存 档 疑 问 利找
Resources Flip Chart Handout
培训器材 白板白板纸培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show WIFM (Objectives)
显示课程目
So the objectives of this session is …(Refer to Objectives of this S&P)
天堂课目：（参考标准程序）
The main content of this course should be
节课会分三部分讲解：
l Filing Procedure
存档程序
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
容
Lecture & Explanation
教学式讲解
Summary
总结
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
l All the correspondence will be filed according to the arrival date of the reservation
资料应抵达日期存档
l Filing of processed reservations will be completed daily
天受资料天存档
15 Minutes
5 Minutes
Total 25 Minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
