10. 关键业绩指标(KPIs)
关键业绩指标是促成对关键关注领域进行业绩管理的手段。关键关注领域(KRAs)
公司的关键关注领域指引各业务单位层面的关键关注领域KRAs from other departments are kept in mind during KPI development PurchasingC&P
KRAsGBG
KRAsPSBG
KRAsKPI KPI KPI KPI KPI KPI Corporate在本项目中 ,是设计全公司的采购业绩指标
关键关注领域(KRAs)和关键业绩指标(KPIs)
11. 7) Cost,
Productivity,
and Net Tariff8) Management
and Human
ResourcesKRAs
Of the eight corporate KRAs two are directly impacting on Purchasing Performance Management and the other six are influential. 1) 省钱2) 采购部门的
运作效率6) 内部用户的
满意程度
(记录性)3) 对已达成的框架采购
协议(FA)的使用4) 供应商的优化5) 与供应商关系KPIs
Five C&P KRAs are already defined.
Based on our experience and interviews, one more is recommended. 关键业绩指标要支持公司的业务战略。而公司的业务战略就是由公司的关键关注领域来表现的。
关于采购的关键关注领域(KRAs)
12. Cost,
Productivity,
and Net TariffManagement
and Human
ResourcesNumber of KPIs
A small number of KPIs for each KRA are reported broadly. Other measures are gathered for statistical gathering or future conversion to KPIs. Savings
(1)Quality
(3)User
(1)FAs
(1)Optimization
(1)Relationships
(1)KPI KPI KPI KPI KPI KPI KPI Some (three total) are reported to senior management, others (eight) are reported broadly within purchasing, and all are monitored by C&P.KPI 关键业绩指标的数量
13. Various Purchasing internal customers were contacted and interviewed during KPI development.
BG and BU needs to meet corporate goals are also considered when developing KPIs. KPI KPI KPI KPI KPI KPI CorporateBGBGBU访谈和沟通
14. An easy to understand name which describes the activity or result being measured as well as
the meaning of the measurement.The equation required to calculate the measurement, including the specific data components. An individual who is knowledgeable about the measurement area, assists with developing the
measurement and is responsible for concurrence and implementation. Identification of how often this measurement should be collected and reported (e.g., annually,
quarterly, monthly, etc.).
指标定义:计算方法:指标主管:采集和报告频度:目的:数据来源:The reason(s) for using the measurement, including its linkage to strategies. Identification of whether the data exists, and if so, the name of the system or storage location.指标的目标:收集数据和取得目标过程中存在的障碍:克服障碍的行动计划: The desired level of performance of the measurement. Target levels should be both short term and
long term and should be aggressive while remaining attainable.
Identification of any known obstacles that may prevent the achievement of the desired performance
target. Identified strategies, both short and long term, needed to achieve targeted performance levels. Actions should focus on leveraging the existing infrastructure of the organization (people, processes and technology) while identifying future solutions. Measurement Definition Template备注: Indicate any additional information pertaining to the measurement.关键业绩指标定义的模板
15. KPI 6 - Purchasing Volume Commonality and Supplier Visibility关键业绩指标定义的示例
16. Measurement Description C&P KRA Corp KRAC&P KRAs
1 = Savings, 2 = Quality of Purchasing, 3 = Use of FAs, 4 = Optimization, 5 = Supplier Relationships, 6 = User Satisfaction (reco’d)Corp KRAs
2 = Cost, Productivity, Net Tariff,
6 = Management and Human Resources所建立的关键业绩指标对应的关键关注领域
17. Measurement Description Corp GBG MACS MSD PSBG OverallBG/BU Input
The penultimate list of KPI measures presented at the February 21 workshop were rated by various BG/BU members:
3 = Very Useful 1 = Not Useful通过访谈了解各关键业绩指标的有用水平