85. One thing we’ve discovered with certainty is that anything we do that makes the customer more successful inevitable results in a financial return for us.
我们发现一个不争的事实:如果我们所做的一切是使客户更加成功,不可避免的结果是对我们的财务上的回报。
--Jack Welch
93. Dominance 掌控型/干劲型Emphasis 重视:
Shapes the environment by overcoming opposition to accomplish results
通过克服反对的力量来影响环境Tendencies 行为趋势包括:
Getting immediate results
Causing action
Accepting challenges
Making quick decisions
Questioning the status quo
Taking authority
Managing trouble
Solving problems
获得立竿见影的结果
以身作则
接手挑战
迅速决断
质疑现状
获得权威
处理麻烦
解决问题DiSC
94. Influence 影响型/表达型Emphasis 重视:
Shapes the environment by influencing or persuading others.
通过影响或说服别人来影响环境Tendencies 行为趋势包括:
Contacting people
Creating a motivational environment
Making a good impression
Entertaining people
Being articulate
Being optimistic
Participating in a group
与人打交道
创造激励人的环境
留下好印象
娱乐大家
口齿伶俐
乐观
融合到人群中DiSC
95. Steadiness 影响型/表达型Emphasis 重视:
Cooperates with others within existing circumstances to carry out tasks.
在现有条件下与他人协作来完成任务Tendencies 行为趋势包括:
Demonstrating patience
Developing specialized skills
Creating a stable work environment
Performing in a consistent manner
Showing loyalty
Being a good listener
Helping others
表现耐心
发展专门的技能
创造稳定的工作环境
表现一致,可预测
表现忠诚
良好的倾听者
帮助他人DiSC
96. Conscientiousness 谨慎型/分析型Emphasis 重视:
Works conscientiously within existing circumstances to ensure quality.
在现有条件下谨慎工作来保证质量和准确性Tendencies 行为趋势包括:
Concentrating on key details
Being diplomatic
Checking for accuracy
Adhering to key directives and standards
Thinking analytically
Using indirect approaches to conflict
Using a systematic approach to situations
关注重要的细节
有技巧的与人交往
检查准确性
遵守关键的指示和准则
分析思考
采用间接的方法处理冲突
采用系统的方法对待环境DiSC
97. Dominance 掌控型/干劲型主要关注Results结果;Control控制权主要的担心Losing control of environment 失去对环境的控制
Being taken advantage of 被人利用行为倾向Directive 指示他人在压力之下Domineering专制;Impatient 缺乏耐心优先考虑Task/Goal任务/目的厌恶Being over-controlled过度控制;Lack of results 没有结果决策风格Quick迅速作为购买者,希望获得Options选择;
Efficiency效率优势Decisive/direct决断/直接;Results oriented 关注结果
Competitive 有竞争力;Takes responsibility 担负责任局限Impatience不耐心;May instill fear可能会逐渐产生恐惧
Tends to drive 会强迫他人;Could listen better应该更好的倾听
98. Influence 影响型/表达型主要关注People involvement人际关系;Social recognition社会认同主要的担心Rejection反对意见;Loss of approval不被认可行为倾向Talkative健谈在压力之下Emotional情绪化;Disorganized混乱优先考虑Relationship关系厌恶Complex details细节复杂;Being isolated被孤立决策风格Emotional/”Gut feel”感情用事/凭直觉作为购买者,希望获得Testimonials证明
Saving personal effort 省力优势Interactive互动;Persuasive有说服力’Optimistic乐观
Inspirational给人鼓励局限Tends to ”wing it”会临时应付;May over talk 可能讲话过多
Trust people over facts 相信人,而非事实;
Tends to disorganized缺乏条理
99. Steadiness 稳定型/亲切型主要关注Avoid conflict 避免冲突;Security/stability安全/稳定主要的担心Sudden change突然的变化;Losing security是圈圈行为倾向Supportive 给予支持在压力之下Conforming 顺从;Indecisive优柔寡断优先考虑Relationship关系厌恶Impatience没有耐心;Disorder杂乱无章决策风格Deliberate深思熟虑作为购买者,希望获得Assurance of stability稳定性保证;
Personal attention对个人的关注优势Follows through坚持到底;Loyal忠诚
Team oriented 团队精神;Good listener很好的倾听者局限Indirectness间接;Avoids conflict避免冲突;
Slow to change不愿做改变;Moves slowly行动缓慢
100. Conscientiousness 谨慎型/分析型主要关注Accuracy准确;Order次序主要的担心Unwarranted personal criticism毫无根据的批评;
Violation of standards违反标准行为倾向Cautious小心谨慎在压力之下Withdraws退缩;Stubborn固执优先考虑Task任务厌恶Disorganization调理混乱;Lake of explanations缺乏解释决策风格Analytical善于分析作为购买者,希望获得Evidence of quality and accuracy质量、准确度保证;
Logical approaches符合逻辑的方法优势Systematic系统化;Precise精确;Analytical善于分析;
Well prepared精心准备局限“Analysis paralysis”过度依赖分析;Moves cautiously谨慎行事
Tends to do it alone喜欢独立完成
Concentrates on details 关注细节