3. No problem can be solved from the same consciousness that created it.
由于某种心智模式而产生的问题,如果想用同样的心智模式去解决,是一定行不通的。
— Albert Einstein“全球第一名人”如是说 …...3
4. 绩效管理模型指标目的酬报评估沟通 企业文化企业文化企业文化企业文化(教练)
5. A process for establishing a shared understanding about what is to be achieved, and how it is to be achieved, and an approach to managing people that increases the probability of achieving success.
一个对目标及如何去实现目标形成共识的过程;一种通过对人的管理去提高成功的概率的思路或方法我们的绩效管理定义5
6. John Kennedy EffectPerformance management, like Kennedy’s speech, is an
act of communication that empowers people to rise up to
a calling that’s bigger than themselves - not the tool of
Orwellian dictators. As an ongoing process of planning,
coaching, reviewing, and rewarding, it can inspire people
to reach for goals as momentous as putting a man on the moon.
Performance management puts the wind in their sails.
— David McClelland6
9. The Hierarchy of Measures FinancialCustomerROCECustomer
LoyaltyOn-Time
DeliveryEmployee
SkillsProcess
QualityProcess Cycle TimeInternal/Business ProcessLearning and Growth9
10. The Internal-Business-Process Perspective - The Generic Value-Chain ModelCustomer Need IdentifiedCustomer Need SatisfactionIdentify the MarketCreate the Product/ Service OfferingBuild the Products/ ServicesDeliver the Products/ ServicesService the CustomerInnovation ProcessOperations ProcessPostsale Service Process10