说明:整理2023年7月17日适2024年1月国开电期末机考
第题交际语(单选题)
15题选择正确语句完成列话
1—Could I borrow your iPad for a few hours
—________ Enjoy your time
ANo I am sorry
BSure here you are
CIt doesn’t matter
[答案]B
2—Don’t worry Mum The doctor said it was only a common cold
—________ I’ll tell Dad there’s nothing serious
AWhat a relief
BHow surprising
CI’m so sorry
[答案]A
3—I think we’ll have to talk later I’ve got to go now Great seeing you
—_________________
ANice meeting you
BGood idea
CYou must be joking
[答案]A
4—You have to believe in yourself No one else will if you don’t
—________ Confidence is really important
AIt’s not my cup of tea
BI don’t think so
CI couldn’t agree more
[答案]C
5—Scott I’dlike to have your opinions about my written report
—________ But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
[答案]C
第二题词汇结构(单选题)
115题阅读面句子ABC三选项中选出填入空白处正确选项
1It’s about my new role as project coordinator that I’m______
Ataking off
Btaking on
Ctaking away
[答案]B
2The responsibilities in handbook______that managers have to be concerned with efficiency and effectiveness in the work process
Aimply
Bindicate
Cinterrupt
[答案]B
3I have no idea ______ you mean
Awhat
Bthat
Chow
[答案]A
4Men and women in the team are interested in different things we should avoid ______ them something they don’t want
Agive
Bgiving
CBeing able to
[答案]B
5The director says to me ______ argue with customers
ADo
BCan’t
CDon’t
[答案]C
6______foster a creative culture it is important to find the right employees during the recruitment process and bring them into the company
AWith the purpose of
BIn order that
CIn order to
[答案]C
7Regular and concrete feedback is important when ______ with a worker who is not performing up to her potential
Ato deal
Bdealing
Cdealt
[答案]B
8Their economy is export______
Aoriented
Borientating
Corientation
[答案]A
9Please ______ your hand if you have any question at all
Araise
Brise
Carise
[答案]A
10At a rough ______ we will take another four weeks to finish this plan
Aestimate
Bvalue
Camount
[答案]A
11Greater employee satisfaction ______ higher performance
Adistributes to
Battributes to
Ccontributes to
[答案]C
12I think a big part of it is ______ we know how to have fun on the job
Athat
Bwhich
Cwhy
[答案]A
13The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy’s restaurant
Athese
Bthose
Cwhich
[答案]B
14The leader ______ at creating opportunities to provide rewards recognition and thanks to his or her staff
Aexceeds
Bexcellent
Cexcels
[答案]C
15All the ______ guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
[答案]C
第三题阅读理解(选择题)
1题阅读列短文ABC三选项中选出正确答案
1The meaning of communication goes a lot deeper than people often think Communication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messages A failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrous There is a famous story of a British Army Commander who sent the message Send reinforcements we’re going to advance back to his Command Center through a long chain of subordinates When the message finally reached the Command Center it had mutated to become Send three and fourpence we’re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 people It is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failure Each has its own indicative signs
•The first type is known as allocative failure This occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right points The firm will not be allocating resources in step with the shifts in demand If demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be understaffing If the inverse happens there will be a surplus of stocks and overstaffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in error The symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failure This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication This leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staff Creativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
特提醒:题5题需拉动答题框右边滚动条5试题显示出做答
[选择题]◆What does the phrase confirming reception of the sent messages mean in Paragraph 1
ATo make sure that the messages are sent to the right receivers
BTo make sure that the messages are fully understood
CTo make sure that the messages are correctly understood by the right receivers
[答案]C
[选择题]◆In the famous British Army Commander story which step probably was right in the communication chain
AConceiving
BSending
CReceiving
[答案]A
[选择题]◆What is Chinese whispers
AWho whispers in Chinese
BA game to pass messages around in a whisper
CChinese people who don’t normally talk very loudly
[答案]B
[选择题]◆When doesallocative successhappen
AThe right information goes to the right place
BA company gathers information from understaffing departments
CThe correct information will be sent by the right department
[答案]A
[选择题]◆According to the last paragraph what result will be caused by human failure
AIncreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
[答案]B
第四题阅读理解(判断题)
1题请根短文容判断出语句否正确正确写T错误写F
1Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements support their personal and professional development and motivate and empower them to perform their work effectively Performance management helps employees to develop their understanding knowledge and skills so that they can contribute to the achievement of the enterprise’s goals and gain personal and job satisfaction It is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system will if implemented well enable high performance which will define enterprise and personal success Using performance management processes an enterprise can be better placed to meet competitive challenges This is done by
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ’performance appraisal’ Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards It is a systematic process of feedback on an employee’s work performance and agreement to future training plans job goals and job aspirations
To be effective a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals Units of competency provide a very effective tool for setting benchmarks or criteria for work performance The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
特提醒:题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Performance management is a very important part of any quality
human resource system [答案]T
[判断题]◆The aim of performance management is to punish unqualified employees[答案]F
[判断题]◆An enterprise can be better placed to meet competitive challenges by providing the education training and feedback required by employees for example [答案]T
[判断题]◆Every enterprise can expect high performance from each employee [答案]F
[判断题]◆Performance management is also called performance appraisal[答案]F
第五题作文题
Write an essay with at least 100 words onThe Importance of Having a Sense of Team Responsibility
标准答案
There is no doubt that Team Responsibility plays an indispensable role in personal development for instance in the workplace
There are several factors accounting for this perspective and the following are the most typical ones First and foremost a strong sense of Team Responsibility is helpful to develop harmonious interpersonal relationships As we all know we are very likely to spend more time with our colleagues than our families after entering the workplace Therefore the sound working atmosphere and interpersonal relationships among employees are crucial to both physical and mental pleasure In addition Team Responsibility can improve efficiency In the fastpaced modern society time is money and efficiency holds the key to saving time As the saying goes two heads are better than one So great importance should be attached to the cultivation of the sense of Team Responsibility and we will eventually benefit from it
From what has been mentioned above we can come to the conclusion that the sense of Team Responsibility is a kind of good personal quality which deserves our attention
标准答案二
Whether team members have a sense of responsibility and a strong sense of responsibility is related to the development of the whole team and sometimes even to the survival of the team So we must cultivate and strengthen the sense of responsibility of team members How to strengthen employees’ sense of responsibility
1 Establish a strict workflow
The team should establish a strict work process so that employees can work according to rules and have a clear target In this way the team can measure whether the members are conscientious in completing the task
2 Encourage employees to feel important in the enterprise
The boss’s recognition of employees will give them great encouragement This kind of encouragement can make employees love their work more strengthen their sense of ownership and enhance their sense of identity and belonging to the enterprise
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