第四题:阅读理解(判断题)
题1:
One morningWu Liang discovered that her classroom had changed She found that the desks were no longer in rowsbut pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn' t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat' s more we can come up with our own ideas and learn more through discussion It' s a better way to study
Li Yu liked ittoo Group members first discuss he said and then present to the whole class It makes us believe in ourselves This was part of a reformat Li' s school The school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students' abilities to study by themselves and work in groups said Zhang Mingan English teacher
However the reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectivelyThe reform demands morebut I' m sure it is helpful added Zhang Ming
1 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangementT
2 The school made the reform in order to offer students more seats to studyF
3 The reform has demanded more from teachersT
4 Wu Liang and her classmates like the new classroom arrangementF
5 The best title of this passage maybe New Look in Class T
题2:
If you take the following steps you can make a satisfac tory annual report And your boss and other supporters will be impressed
Defining your accompl ishments What difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accompli shments
Less is more Be selective If you include everything the annual report becomes C lut tered with informat ion You should think about what you want to focus onand then select statistics to represent that and highl ight key achievements with photosor case studiesetc
Adding visuals and charts Visuals and charts can reduce the need for texts and details And they will make the report more attractive It' s great if you produce a full color publicat ion with lots of nice photography 0f course it will depend on your resources
A strong call to action A strong call to action at the end of your report will impress the readers deeply Make it clear what you' d like your readers to do once they' ve read itsuch as donate purchase servicesetc
1 Before writing the reportyou should gather all the work you have done over the past yearT
2 The contents of the report should be selectiveT
3 The idiom a picture is worth a thousand words is appropriate hereT
4 The application of visuals and charts can make the report more bor ingF
5 Ending the report with a strong call to action will offend he readersF
题3:
Cross training is training an employee to do a different part of the organization' s workTraining worker A to do the task that worker B does and training B to do A's task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skills makes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn' t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don’ t decide which employees are ready for a change based on their age or performance
1 Cross training is training an employee to do a different job in a different companyF
2 Cross training is beneficial not only for managers but also for employeesT
3 Cross training can apply to almost any position and almost any industryT
4 When you prepare cross training plansthe only consideration is the company benefitsF
5 You can decide which employees to be cross trained according to their ageF
题4:
Good communication skills are the key to success in lifework and relat ionships Wi thout effective communication a message can turn into error mi sunderstanding frustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills
(1) Know what to say
Understand clearly the purpose and intent of your message
(2) Know how to say
Begin by making eye contact which shows conf idence Then pay attention to your body language
(3) Listen
After you' ve finished talking you should stoplisten and look for feedback and clues of comprehens ion
(4) Reach understanding
To communicate well is to understand and be unders tood
More Tips for Developing Good Comunication Skills
(1) The better you are able to express yourself the better your ability to communicate
(2) Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views
(3) Learn to understand and appreciate different views by being open minded It will in turngain you more cooperation and understanding
(4) Avoid trying to communicate when in an emot ional state Take time to consider your position through before speaking
When you take the time to develop good communication skillsit means you open yourself up to better relationships more career opportunities and increased selfconf idence Moreoveryour each higher levels of mutual unders tanding and cooperat ion while successfully attaining your goals
1 A message must be unders toodinterpreted or delivered correctly with communicat ionF
2 When you talk with others you can pay little attention to your body languageF
3 The better you are able to understand others the better your ability to comunicateF
4 Before stating your opinionsyou' d better let the speaker finish his or her talking firstT
5 Don' t argue or debate with others if you feel angry or di spl easedT
题5:
Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
(1) Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the cus tomer wantsthe answers are quite different
(2) Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways forgetting feedback For exampleyou can act as one of the customers in a wheelchair and see how you' retreated
(3) Use a focus group Focus groups are representat ives of customers whose job is to provide you wi th informat ion on their needs and preferences
(4) Use questionnaires and surveys This is one of the most wellestabli shed feedback techniques When wellconducted they usually work well
(5) Encourage your frontline staff to build strong relationships with customers Your front line staff are the most resourceful and reliable as well as the least costlyof your cus tomer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people wantyou' re wasting your time Impl ement one two three or all of the above techniques and your service and product will improve overni ght
1 Hotel customers and hotel staff think the same about breakfastF
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or notT
3 It' s not necessary to know about the cus tomers’needs and preferencesF
4 Quest ionnaires are useful in getting feedback from cus tomersT
5 Frontline staff have nothing to do with improving customer serviceF
题6:
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company morale A good hire howeverpays you back in empl oyee productivity successful empl oyment re lationship and bus iness cul ture enhancement Here are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job descript ion
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly desi gned questions you are able to get a true picture of your potential employee
Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presentedcredentials skills and experience are actually possessed by your candi date
1 Hiring the wrong employee is expensive costly to a company and t ime consumingT
2 A company has to spend a lot of money hiring a right employeeF
3 An advertisement with a clear target will make all candidates lose courageF
4 Well desi gned interview questions can help you know more about the candi datesT
5 Work experience is one of the pr imary things for an employer to verify in background heckingT
题7:
Cross training is training an employee to do a different part of the organization' swork Training worker A to do the task that worker B does and training B to do A' s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skills makes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn' t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don' t decide which employees are ready for a change based on their age or performance
1 Cross training is training an employee to do a different job in a different companyF
2 Cross training is beneficial not only for managers but also for employeesT
3 Cross training can apply to almost any position and almost any industryT
4Not all employees are suitable to be cross trainedT
5 You can decide which employees to be cross trained according to their ageF
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